Delivery & Returns

Delivery

All orders are dispatched with Royal Mail.

We offer same-day shipping for all orders before 1pm on Monday – Friday, and 10.30am on Saturdays. We do not ship or deliver on Sundays.

Our delivery options are as follows:

Standard Shipping (3-5 working days): FREE

First Class Shipping (1-2 working days): £2.99

Special Delivery Guaranteed (Next working day): £6.99

Returns

We offer a refund or exchange on unopened items that are returned within 30 days of delivery date. We cannot offer a refund or exchange if the item has been opened. This does not affect your statutory rights.

If you would like a refund, please first contact us at hello@vapeelevate.co.uk in order for us to confirm your eligibility. We will provide the relevant returns details via email.

You will be responsible for paying your own shipping costs. We recommend that you use a tracked shipping service, as this is the only way to guarantee that we will receive the item.

As soon as we have received your return, we will notify you via email. Once this has been checked and confirmed to be unopened (any plastic/ security seals still intact) and unused, your refund will be processed within 3-5 working days. 

If we find your item to be opened or used, we will be unable to process your refund and you will need to cover the postage costs for this to be sent back to you.

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